Complaints Procedure

Please choose your policy type:-

Motor / Motor Plus Legal Expenses Insurance

In the event of a complaint arising under this insurance, you should in the first instance write to;

The Managing Director,
AIM Legal Expenses insurance Services Ltd,
Highbank House,
Exchange Street ,
Stockport ,
SK3 0ET

If the matter remains unsolved thereafter you can write to the coverholders at;

BCR Legal Assist Ltd,
Sovereign House, 1 Albert Place ,
Finchley
London
CF10 5DT

If the matter remains unresolved thereafter you can write to the Insurers at;

Axa Insurance UK Plc
5 Old Broad Street ,
London EC2N 1AD

Quoting the policy number and where the insurance was purchased.

Finally, if the matter still remains unresolved once the above have been contacted, you can, subject to qualifying criteria approach;

The Financial Ombudsman Services
South Quay Plaza , 183 Marsh Wall,
London E14 9SR

Tel: 0845 080180

Axa Insurance Uk Plc is authorised and regulated by the Financial Services Authority and a member of the Association of British Insurers (ABI)

Family Legal Expenses Insurance

In the event of a complaint arising under this insurance, you should in the first instance write to;

The Managing Director,
BCR Legal Assist Ltd,
Sovereign House, 1 Albert Place ,
Finchley
London
CF10 5DT

If the matter remains unresolved thereafter you can write to the Insurers at;

Axa Insurance UK Plc
5 Old Broad Street ,
London EC2N 1AD

Quoting the policy number and where the insurance was purchased.

Finally, if the matter still remains unresolved once the above have been contacted, you can, subject to qualifying criteria approach;

The Financial Ombudsman Services
South Quay Plaza , 183 Marsh Wall,
London E14 9SR

Tel: 0845 080180

Axa Insurance Uk Plc is authorised and regulated by the Financial Services Authority and a member of the Association of British Insurers (ABI)

Replacement Vehicle Hire

In the event of a complaint arising under this insurance, you should in the first instance write to;

The Managing Director,
AIM Legal Expenses insurance Services Ltd,
Highbank House,
Exchange Street,
Stockport,
SK3 0ET

If the matter remains unsolved thereafter you can write to the coverholders at;

The Quality Compliance Executive
Albany Assistance Ltd
Redmond House
Fern Court
Bracken Hill Business Park
Peterlee
Co Durham
SR8 2RR

If the matter remains unresolved thereafter you can write to the Insurers at;

The Managing Director
IGI Insurance Company Ltd
Market Square House
St James’s Street
Nottingham
NG1 6FG

Quoting the policy number and where the insurance was purchased.

Finally, if the matter still remains unresolved once the above have been contacted, you can, subject to qualifying criteria approach;

The Financial Ombudsman Services
South Quay Plaza, 183 Marsh Wall,
London E14 9SR

Tel: 0845 080180

Albany Assistance is authorised and regulated by the Financial Services Authority.

IGI Insurance Company Ltd is authorised and regulated by the Financial Services Authority.

Replacement Motorcycle Hire

In the event of a complaint arising under this insurance, you should in the first instance write to;

The Managing Director,
AIM Legal Expenses insurance Services Ltd,
Highbank House,
Exchange Street,
Stockport,
SK3 0ET

If the matter remains unsolved thereafter you can write to the coverholders at;

The Quality Compliance Executive
Albany Assistance Ltd
Redmond House
Fern Court
Bracken Hill Business Park
Peterlee
Co Durham
SR8 2RR

If the matter remains unresolved thereafter you can write to the Insurers at;

The Managing Director
IGI Insurance Company Ltd
Market Square House
St James’s Street
Nottingham
NG1 6FG

Quoting the policy number and where the insurance was purchased.

Finally, if the matter still remains unresolved once the above have been contacted, you can, subject to qualifying criteria approach;

The Financial Ombudsman Services
South Quay Plaza, 183 Marsh Wall,
London E14 9SR

Tel: 0845 080180

Albany Assistance is authorised and regulated by the Financial Services Authority.

IGI Insurance Company Ltd is authorised and regulated by the Financial Services Authority.

Commercial Legal Expenses Insurance

In the event of a complaint arising under this insurance, you should in the first instance write to;

The Managing Director,
AIM Legal Expenses insurance Services Ltd,
Highbank House,
Exchange Street,
Stockport,
SK3 0ET

If the matter remains unsolved thereafter you can write to the coverholders at;

The Complaints Manager
Capita Insurance Services Limited
Gilberd Court
NewcomenWay
The Business Park
Colchester
Essex C04 9WN
Telephone: 08705 234500.

If the matter remains unresolved thereafter you can write to the Insurers at;

Brit Insurance Holdings PLC
55 Bishopsgate
London EC2N 3AS

Quoting the policy number and where the insurance was purchased.

Finally, if the matter still remains unresolved once the above have been contacted, you can, subject to qualifying criteria approach;

The Financial Ombudsman Services
South Quay Plaza, 183 Marsh Wall,
London E14 9SR

Tel: 0845 080180

Capita Insurance Services Limited is authorised and regulated by the Financial Services Authority.

Brit Insurance Holdings PLC is authorised and regulated by the Financial Services Authority and a member of the Association of British Insurers (ABI).