Complaints Procedure
Motor / Motor Plus Legal Expenses Insurance |
Family Legal Expenses Insurance |
|
|
Replacement
Vehicle Hire |
Commercial
Legal Expenses Insurance |
|
|
Identity Theft |
|
|
|
Please choose a Policy number to view the relevant complaints procedures
Motor / Motor Plus Legal Expenses
Insurance
In the event of a complaint arising under this insurance, you should in the first instance write to
The Managing Director,
Aim Legal Expenses Insurance Services Ltd
Highbank House
Exchange Street
Stockport
SK3 0ET
If your problem isn’t resolved you may contact the Underwriters,
AmTrust Europe Limited
St James’s Street
Nottingham
NG1 6FG
Quoting the policy number and where the insurance was purchased.
The Underwriters will contact you within five days of receiving your complaint to inform you of what action they are taking. The Underwriters will try to resolve the problem and give you an answer within four weeks. If it will take the Underwriters longer than four weeks the Underwriters will tell you when you can expect an answer.
If the Underwriters have not given you an answer in eight weeks they will tell you how you can take your complaint to the Financial Ombudsman Service for review. This complaints procedure does not affect any legal right you have to take action against the Underwriters. If you are still not satisfied you can contact the Financial Ombudsman Service at;
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR.
IGI Insurance Company Limited 1022 Registered No: 1229676 FSA Registered No: 202189. Authorised and regulated by the Financial Services Authority.
Motor / Motor Plus Legal Expenses
Insurance
In the event of a complaint arising under this insurance,
you should in the first instance write to;
The Managing Director,
AIM Legal Expenses insurance Services Ltd,
Highbank House,
Exchange Street ,
Stockport ,
SK3 0ET
If the matter remains unsolved thereafter you can write to
the coverholders at;
BCR Legal Assist Ltd,
Sovereign House, 1 Albert Place ,
Finchley
London
CF10 5DT
If the matter remains unresolved thereafter you can write
to the Insurers at;
Axa Insurance UK Plc
5 Old Broad Street ,
London EC2N 1AD
Quoting the policy number and where the insurance was purchased.
Finally, if the matter still remains unresolved once the
above have been contacted, you can, subject to qualifying
criteria approach;
The Financial Ombudsman Services
South Quay Plaza , 183 Marsh Wall,
London E14 9SR
Tel: 0845 080180
Axa Insurance Uk Plc is authorised and regulated by the Financial
Services Authority and a member of the Association of British
Insurers (ABI)
Family Legal Expenses Insurance
In the event of a complaint arising under this insurance, you should in the first instance write to;
AmTrust Europe Legal Limited,
4th Floor,
Grange House,
John Dalton Street,
Manchester,
M2 6FW.
If Your problem isn’t resolved You may contact the Underwriters, IGI Insurance Company Limited, Market Square House, St James’s Street, Nottingham, NG1 6FG. The Underwriters will contact You within five days of receiving Your complaint to inform You of what action they are taking. The Underwriters will try to resolve the problem and give You an answer within four weeks. If it will take the Underwriters longer than four weeks the Underwriters will tell You when You can expect an answer.
If the Underwriters have not given You an answer in eight weeks they will tell You how You can take Your complaint to the Financial Ombudsman Service for review. This complaints procedure does not affect any legal right You have to take action against the Underwriters.
If You are still not satisfied You can contact the Financial Ombudsman Service:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Family Legal Expenses Insurance
In the event of a complaint arising under this insurance,
you should in the first instance write to;
The Managing Director,
BCR Legal Assist Ltd,
Sovereign House, 1 Albert Place ,
Finchley
London
CF10 5DT
If the matter remains unresolved thereafter you can write
to the Insurers at;
Axa Insurance UK Plc
5 Old Broad Street ,
London EC2N 1AD
Quoting the policy number and where the insurance was purchased.
Finally, if the matter still remains unresolved once the
above have been contacted, you can, subject to qualifying
criteria approach;
The Financial Ombudsman Services
South Quay Plaza , 183 Marsh Wall,
London E14 9SR
Tel: 0845 080180
Axa Insurance Uk Plc is authorised and regulated by the Financial
Services Authority and a member of the Association of British
Insurers (ABI)
Replacement Vehicle Hire
In the event of a complaint arising under this insurance,
you should in the first instance write to;
The Managing Director,
AIM Legal Expenses insurance Services Ltd,
Highbank House,
Exchange Street,
Stockport,
SK3 0ET
If the matter remains unsolved thereafter you can write to
the coverholders at;
The Quality Compliance Executive
Albany Assistance Ltd
Redmond House
Fern Court
Bracken Hill Business Park
Peterlee
Co Durham
SR8 2RR
If the matter remains unresolved thereafter you can write
to the Insurers at;
The Managing Director
AmTrust Europe Limited
Market Square House
St James’s Street
Nottingham
NG1 6FG
Quoting the policy number and where the insurance was purchased.
Finally, if the matter still remains unresolved once the
above have been contacted, you can, subject to qualifying
criteria approach;
The Financial Ombudsman Services
South Quay Plaza, 183 Marsh Wall,
London E14 9SR
Tel: 0845 080180
Albany Assistance is authorised and regulated by the Financial
Services Authority.
IGI Insurance Company Ltd is authorised and regulated by
the Financial Services Authority.
Replacement Motorcycle Hire
In the event of a complaint arising
under this insurance, you should in the first instance write
to;
The Managing Director,
AIM Legal Expenses insurance Services Ltd,
Highbank House,
Exchange Street,
Stockport,
SK3 0ET
If the matter remains unsolved thereafter
you can write to the coverholders at;
The Quality Compliance Executive
Albany Assistance Ltd
Redmond House
Fern Court
Bracken Hill Business Park
Peterlee
Co Durham
SR8 2RR
If the matter remains unresolved thereafter
you can write to the Insurers at;
The Managing Director
AmTrust Europe Ltd
Market Square House
St James’s Street
Nottingham
NG1 6FG
Quoting the policy number and where
the insurance was purchased.
Finally, if the matter still remains
unresolved once the above have been contacted, you can, subject
to qualifying criteria approach;
The Financial Ombudsman Services
South Quay Plaza, 183 Marsh Wall,
London E14 9SR
Tel: 0845 080180
Albany Assistance is authorised and
regulated by the Financial Services Authority.
IGI Insurance Company Ltd is authorised
and regulated by the Financial Services Authority.
Commercial Legal Expenses Insurance
In the event of a complaint arising
under this insurance, you should in the first instance write
to;
The Managing Director,
AIM Legal Expenses insurance Services Ltd,
Highbank House,
Exchange Street,
Stockport,
SK3 0ET
If the matter remains unsolved thereafter
you can write to the coverholders at;
The Complaints Manager
Capita Insurance Services Limited
Gilberd Court
NewcomenWay
The Business Park
Colchester
Essex C04 9WN
Telephone: 08705 234500.
If the matter remains unresolved thereafter
you can write to the Insurers at;
Brit Insurance Holdings PLC
55 Bishopsgate
London EC2N 3AS
Quoting the policy number and where
the insurance was purchased.
Finally, if the matter still remains unresolved once the above have been contacted, you can, subject to qualifying criteria approach;
The Financial Ombudsman Services
South Quay Plaza, 183 Marsh Wall,
London E14 9SR
Tel: 0845 080180
Capita Insurance Services Limited is authorised and regulated by the Financial Services Authority.
Brit Insurance Holdings PLC is authorised and regulated by the Financial Services Authority and a member of the Association of British Insurers (ABI).
Company Identity Protection / Company Identity Protection Plus
If at any time You want to tell Us about a problem with Your Policy, please call Us on 0845 121 5642. Alternatively You can write to the Complaints Manager at:
Company Identity Protection
Homecare Insurance Limited
Holgate Park
York
YO26 4GA
We will do Our best to answer Your query within five working
days.
If We cannot reply to Your complaint by then, We will send You an acknowledgement letter to keep You informed of progress. If You are not happy with Our reply, You can take the matter to:
The Financial Ombudsman Service
Insurance Division,
South Quay Plaza
183 Marsh Wall,
London
E14 9SR
Please note that the Ombudsman will not be able to help
unless You have first taken Your complaint up with Us.
Identity Protection Alert
If at any time you want to tell us about a problem with your policy, please call us on 0845 121 5080. Or you can write to the Complaints Manager at:
Identity Protection Alert
Homecare Insurance Limited
Holgate Park
York
YO26 4GA
We will do our best to answer your query within five working days. If we cannot reply to your complaint by then, we will send you an acknowledgement letter to keep you informed of progress.
If you are not happy with our reply, you can take the matter to:
The Financial Ombudsman Service
Insurance Division
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Please note that the Ombudsman will not be able to help unless you have first taken your complaint up with us.
|
